GACA e-Services

Achievements

50%

Efficiency Gains

Regulatory Compliance

Customer Satisfaction

Brief

In 2023, ADAA partnered with General Authority of Civil Aviation, Saudi Arabia (GACA) for digital transformation of their core business processes, particularly the issuance of permits and licenses. Facing inefficiencies and delays in their existing system, GACA aimed to streamline operations and enhance service delivery.

Issues we discovered:

Manual Processes

The processes were predominantly manual, leading to significant delays and potential for errors.

Regulatory Compliance

Ensuring compliance with evolving regulations was cumbersome with the existing system.

Customer Satisfaction

The slow and error-prone processes negatively impacted customer satisfaction.

Scalability Issues

The current system struggled to handle increasing application volumes.

Solution

ADAA proposed a comprehensive digital transformation solution to automate and streamline the workflow and the business processes. The solution included:

Automated Workflow System

Prepared automated workflows to manage the entire business process digitally.

Online Application Portal

Developed a user-friendly online portal for applicants to submit and track their applications. The portal was designed with an intuitive user interface (UI) and user experience (UX) principles to ensure a smooth and efficient process for applicants.

Data Analytics

Incorporated data analytics to monitor performance and identify areas for continuous improvement.

Implementation:

Needs Assessment and Initial Planning

Conducted a thorough needs assessment to understand the specific requirements and pain points of GACA through stakeholders interviews and questionnaires. Compiled and prioritized requirements based on the insights gathered, ensuring that all critical functionalities were identified and documented.

Design and Prototyping

Developed low-fidelity prototypes to visualize the proposed solution and gather early feedback. After feedback from the stakeholders, refined prototypes into high-fidelity designs based on user feedback, ensuring the interface was intuitive and following the design principles and aligned with user expectations.

Development with Continuous Discovery

Adopted an agile development methodology, breaking the project into manageable sprints to allow for iterative progress and continuous discovery.

Results:

Efficiency Gains

Reduced processing time for permits and licenses by 50%, significantly improving operational efficiency.

Regulatory Compliance

Enhanced compliance with regulatory requirements, reducing the risk of errors and fines.

Customer Satisfaction

Improved customer satisfaction by providing a seamless and transparent application process.

Conclusion:

The partnership between ADAA and GACA resulted in a transformative solution that revolutionized the core business processes of GACA This project highlights our expertise in delivering innovative and scalable solutions that meet the complex needs of our clients.

What our clients say

Working with ADAA' has been a fantastic experience. The level of professionalism and attention to detail is top-notch. Every interaction has been smooth, and the quality of service delivered has exceeded my expectations. I highly recommend the team for anyone looking for reliability and excellence.

Nezzar Raboey

Head of digital Transformation PMO

General Authority of Civil Aviation

GACA e-Services

Achievements

Brief

Issues we discovered:

Manual Processes

Regulatory Compliance

Customer Satisfaction

Scalability Issues

Solution

Automated Workflow System

Online Application Portal

Data Analytics

Implementation:

Needs Assessment and Initial Planning

Design and Prototyping

Development with Continuous Discovery

Results:

Efficiency Gains

Regulatory Compliance

Customer Satisfaction

Conclusion:

What our clients say

Nezzar Raboey

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